1. Introduction

At AI CyberSleuth Consutancy, we strive to provide high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, we are here to help. Please review our return policy below for details on how to return items.

 

2. Eligibility for Returns

2.1 Timeframe: Returns are accepted within 2 days from the date of delivery.

2.2 Condition: To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them.

2.3 Proof of Purchase: A receipt or proof of purchase is required for all returns.

 

3. Non-Returnable Items

The following items are non-returnable:

 

Perishable goods (e.g., food, flowers)

Downloadable software products

Gift cards

Personal care items (e.g., beauty products, hygiene products)

4. Return Process

4.1 Initiate a Return: To initiate a return, please contact our customer service team at dinae@aicybersleuthconsultancy.com or +16476075221 with your order number and reason for return. Our team will provide instructions and a return address.

4.2 Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for items of significant value.

4.3 Inspection and Processing: Once we receive your return, we will inspect the item and notify you of the status of your refund. Please allow 7 business days for the inspection and processing of your return.

 

5. Refunds

5.1 Refund Approval: If your return is approved, a refund will be processed to your original method of payment. The time it takes for the refund to appear in your account may vary depending on your payment provider.

5.2 Partial Refunds: In some cases, only partial refunds may be granted (e.g., for items that are returned after the return period, are not in their original condition, or are missing parts).

 

6. Exchanges

If you need to exchange an item for a different size, color, or model, please contact our customer service team. Exchanges are subject to product availability. You will be responsible for any price difference and shipping costs associated with the exchange.

 

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately.  Provide your order number and a description of the issue. We will arrange for a replacement or refund, including any shipping costs incurred.

 

8. Sale Items

Only regular-priced items may be refunded. Sale items are final sale and cannot be returned or exchanged.

 

9. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received and inspected, a gift certificate will be mailed to you.

 

10. Contact Us

For any questions or concerns regarding this return policy, please contact us at: dinae@aicybersleuthconsultancy.com

Effective Date: 2024/05/19

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